1. Delivery Coverage

• We currently deliver within designated serviceable areas listed on our app/website.
• Orders outside these zones cannot be accepted at this time.

2. Delivery Timelines

• Standard deliveries are made on the scheduled date and time slot chosen at checkout.
• While we strive to deliver on time, unforeseen circumstances (traffic, weather, or external factors) may cause slight delays.

3. Delivery Process

• Our team ensures safe handling and timely delivery of your order.
• Please ensure someone is available at the delivery address to receive the order.

4. Non-Delivery Situations

Orders will be considered Successfully Delivered and no refund/credit will be issued if:

• Incorrect or incomplete delivery address is provided.
• Restricted access or lack of authorization to enter premises.
• Recipient is unavailable or refuses to accept the order.

5. Special Instructions

• Customers may add delivery notes (e.g., gate codes, preferred contact) during checkout.
• We will take all reasonable care to follow these instructions, but cannot guarantee fulfillment in every case.

6. Responsibility & Liability

We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure. However, in the absence of negligence on our part, we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from our website/app.